Profile

Performance technologist merging instructional and systems technology skills with project and operations management abilities, having developed substantial experience in consulting, business development and client relationship management.

Education

Concordia University - M. A. - Educational Technology [completed in 2008]

• Areas of specialization: Human Performance Technology, Instructional Systems Design, Knowledge and Project Management.

Concordia University - B.A. - Specialization in Communication Studies [completed in 2000]

• Technical concentration in Film Production - Graduation with Honors and Distinction

Employment

Aviation Strategies International

Director of Operations [08/11 to date]

• Strategic corporate positioning
• Business planning and development
• Optimizing client relation management strategy
• Coordinating the operations of the ASI international network of associates
• Participating to the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) management team
• Conducting a needs assessment for and heading the implementation of the AMPAP Online Community of Practice

Documedia

Director, Blended Learning Strategies [05/11 to 08/10]

• Prospected for new clients and conduct systemic needs analysis to identify performance gaps
• Wrote proposals, estimate project scope as well as required resources
• Provided consulting services for eLearning technology selection and content development strategies
• Designed and develop case-based, problem-based and experience-based learning
• Designed and cultivate virtual communities of practice and eLearning 2.0 environments
• Developed storyboarding and development guides for courseware which meets SCORM specifications
• Devised learning assessments that measure the real impact of eLearning projects
• Managed strategic and systematic eLearning project implementation, change and growth

Accomplishments

• Grew the eLearning division client base and annual revenue (projected 10% for 07/08)
• Optimized production time by implementing a systematic project management process
• Participated in the development of the eLab rapid authoring tool for eLearning
• Authored an Innovation Case Study relating how Pratt & Whitney Canada standardized eLearning using the eLab templating approach and significantly reduced their cost

Centre for Instructional Technology, John Molson School of Business - Concordia University

Educational Technologist [04/03 to 05/10]

• Conducted needs analysis of academic objectives, learner needs, and the competencies sought after by industry
• Collaborated with subject matter experts to design and develop distance learning courses, computer-based learning materials, video case studies on interactive DVDs, multi-media learning objects, instructor-led synchronous and asynchronous courses, and self-study
• Conducted formative evaluations to ensure effectiveness of educational intervention and recommended improvements to the learning materials or delivery vehicle

Accomplishments

• Revised the functions and skill set for an AMBA program coordinator, resulting in the reduction of operation costs (25%)
• Reengineered instructional material development process for a distance education program, reducing production time (50%)
• Developed a database driven multi-user storyboarding and learning content management application for eLearning development
• Designed an online peer assessment system for university group projects
• Designed and developed an online discussion instructional package using performance-based evaluation for MBA level distance education courses

ilasalle (a division of the LaSalle College Group)

Director of Instructional and Interactive Design [10/00 - 11/02]

• Managed the Instructional and Interactive Design department (technical writers, scriptwriters and translators and subject matter experts) as well as production project management and budget (250K per annum)
• Designed training solutions and educational programs using a competency-based approach (over 1,800 hours of training)
• Ensured the development of courseware and print-based technical training materials (planning, revision, preparation for publication)
• Conceptualized the approach, flowchart and ergonomic interface of eLearning courseware
• Established processes to ensure product development consistency and improved downstream communication
• Administered the pedagogical activities of the ilasallecampus.com Web training portal

Accomplishments

• Reduced the development cost of training modules (33%) as well as production time (20%) by developing a reusable object system
• Co-authored a guide to ensure the development of AICC compliant courseware
• Obtained authorization from the Ministère de l'Éducation (Québec) to dispense education services via distance training
• Acted as subject matter expert, instructional designer and synchronous online instructor for various courses, such as “Multimedia Project Management”, “Interactive Scriptwriting” and “Live-learning & Cybermentoring Skills”

Iron Horse Multimedia

Project Manager and Interim Director of Production [02/00 - 10/00]

• Coordinated a multidisciplinary production team
• Managed production timelines and budgets

Accomplishments

• Instituted a multimedia project management strategy
• Structured navigational flowlines to enhance eLearning courseware
• Established a quality control process for multimedia Alpha and Beta testing

Government of Quebec - Department of Industry and Commerce

International Trade Consultant - Internship [07/99 - 09/99]

• Assisted in the organization of international economic missions
• Matched local companies with international investors and partners

Accomplishments

• Researched and wrote “Quebec's: Technological Export Potential: Special Report” published in Abu Dhabi Economy - UAE (1999) focusing on Quebec's multimedia and aerospace sectors

Royal Bank Financial Group

Customer Service Agent [05/90 - 08/98]

• Provided professional customer service, sales and support
• Trained new employees

Accomplishments

• Participated in a pilot project for a centralized call centre
• Improved and digitized internal communication tools

Professional Affiliations

• Quebec's Alliance eLearning
  Served as President of the Executive Committee 2007-2008
• International Society for Performance Improvement (ISPI)
  Served as Vice-President of Publications of the Montreal Chapter - 2006
• Jeune Chambre de Commerce de Montréal (JCCM)

Conferences and Publications

Conference Presenter

ePortfolio: Uncovering the Talent in your Organization - [10/08]

• Canadian Association for Prior Learning Assessment (CAPLA), Banff, Alberta

The eLearning 2.0 Survival Guide – Assessing the Credibility of Web Sources - [09/08]

• Innovations in Learning conference presented by Brandon-Hall, San Jose, California

Cracking the Cement Ceiling from Within - [06/08]

• Diversity 08 Conference - co-presented along with Dr. Linda Manning (University of Ottawa) and Dr. John Paul Hatala (Louisiana State University)

Canadian Companies Talk the Talk, but Are They Walking the Walk? Workforce Diversity and Management Capabilities - [06/08]

• Diversity 08 Conference - co-presented along with Dr. Linda Manning (University of Ottawa) and Dr. John Paul Hatala (Louisiana State University)
  

Diversity Training Techniques: Their History and Efficacy - [05/08]

• Leverage Immigrant Talent to Strengthen Canadian Business Project End-of-Phase 1 Conference

Le service conseil en eLearning et formation - [01/08]

• Quebec’s Alliance eLearning Mini-Conference Series

Le nouveau monde de la conception pédagogique - [10/07]

• Quebec’s Alliance eLearning Mini-Conference Series

Web 2.0 in Industry and in Academia - [05/07]

• Canadian Forces Training & Development 2007 conference - co-presented with Lt(N) Brett Christensen & Lt(N) Jason Barr of the CFTDC R&D Company - CFTDBA

Designing eLearning Environments for Learning Organizations - [09/06]

• Perfecting Performance: Best Practices and Lessons Learned conference presented by ISPI Montreal

Virtual Communities of Practice: Enabling Peer-based Distance Learning - [05/05]

• Learning Virtually Anywhere conference presented by the Canadian Association of Distance Education (ACED/CADE), Simon Fraser University

Rethinking Multimedia Instructional Material Design for an Equitable and Critical Pedagogy - [05/04 - 06/04]

• In Touch with Technology conference presented by the Association of Media and Technology for Education in Canada (AMTEC), Laurentian University
• Pioneers in a New Age conference presented by the Canadian Association of Distance Education (ACED/CADE), York University

Showcase Presenter

Quick and Effective Authoring with eLab [09/07]

• Innovations in Learning conference presented by Brandon-Hall, Santa Clara, California

Poster Session Presenter

The Ins and Outs of Content Management Systems (CMS) - [10/04]

• The Business of HPT conference presented by ISPI Montreal, Montreal, Quebec

Technical Skills

• Advanced understanding of PC & Mac O/S environments as well as some knowledge of Linux Ubuntu and other *nix operating systems
• Power user of MS Office (2003 and 2007) Word, Excel, PowerPoint and intermediate user of Project, Visio and Access
• Advanced knowledge of online operational applications such as Sugar CRM and DotProject
• Advanced knowledge of various proprietary and opensource eLearning systems such as Learning Management Systems (LMS-LCMS) and Content Management Systems (CMS)
• Advanced knowledge of various eLearning authoring tools such as Captivate, Articulate and eLab
• Mastery of several multimedia design and authoring tools such as Photoshop, Illustrator, Acrobat, GoLive, InDesign, Flash, Final Cut Pro and Dreamweaver
• Advanced understanding of Web 2.0 social computing tools (blogs, wikis, forums) and online communities
• Proficient in HTML as well as working knowledge of XML, JavaScript, CSS and PHP
• Intermediate knowledge of FileMakerPro, SQL and MySQL databases
• Intermediate knowledge of NVivo qualitative data analysis software

Languages

Completely fluent in both French and English, written and spoken.